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aVenture is in Alpha: aVenture recently launched early public access to our research product. It's intended to illustrate capabilities and gather feedback from users. While in Alpha, you should expect the research data to be limited and may not yet meet our exacting standards. We've made the decision to temporarily present this information to showcase the product's potential, but you should not yet rely upon it for your investment decisions.
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Directly Software, Inc. was founded with the mission to revolutionize customer service through innovative AI-powered solutions. The company offers a crowd-powered AI platform that integrates messaging, machine learning, and gig work to enhance and scale customer service operations. Their services are designed to reduce contact center volume, improve customer satisfaction (CSAT), and generate significant cost savings for businesses. Directly primarily serves customers in California, focusing on transforming the way brands interact with their customers by leveraging freelance experts.
Notable individuals affiliated with Directly include its founders and key investors who have supported its growth. The company has achieved significant milestones, including partnerships with leading brands and the successful deployment of its platform to deliver measurable improvements in customer service metrics. Directly's impact is evident in its ability to provide flexible, scalable support solutions that connect customers with experienced freelance experts, thereby enhancing overall customer experience and operational efficiency.
Operating Status
Active
Ownership Type(s)
Venture Capital
Main Product(s)
Customer Service
Technology
AI, Machine Learning
Tags
SaaS, Ai Operations
Model Types
Software
Revenue Type(s)
Recurring
Customer Type(s)
Enterprise
Geographic Exposure
United States
When was Directly founded?
Directly was founded in 2011.
Where is Directly's headquarters located?
Directly's headquarters is located in New York City, NY, US.
When was Directly's last funding round?
Directly's most recent funding round was for $11M (USD) in May 2020.
How many employees does Directly have?
Directly has 404 employees as of Feb 5, 2024.
How much has Directly raised to-date?
As of July 05, 2023, Directly has raised a total of $66.8M (USD) since May 20, 2020.
Add Comparison
Total Raised to Date
$66.8M
USD
Last Update May 20, 2020
Last Deal Details
$11M
USD
May 20, 2020
Series Unknown
Total Employees Over Time
404
As of Feb 2024
Directly Address
New York City,
New York
11217
United States
Source(s): This page includes data and analysis provided by the company, OpenAI, and our research analysts